About the company
About Concrete Mould Company UK
Reusable concrete paver moulds supplied online across the UK.
Concrete Mould Company UK sells reusable concrete paver moulds and the two accessories that go with them: a builders string line and a concrete hand trowel. The moulds stamp a repeating pattern into pre-mixed concrete, so a stepping stone path, a garden walkway or a full patio can be laid without buying pre-cast pavers and without hiring a trade.
There are five patterns: square, hexagon, irregular, zig zag and interlocking brick. Every one is designed to be washed and used again, which is the whole point of the product. Our own guidance on the pages is that how much concrete a pour takes depends on the mix you buy, and that the mould can generally be lifted and moved to the next stamp after about two to three minutes.
What customers should expect
Every purchasable product page shows one current pound price, the delivery terms and a way to ask for an unpublished detail to be checked. We do not fill a missing specification with an estimate, and we do not display a rating we cannot evidence. Where a product page shows a star rating, it is the average of the reviews published on that page, and every one of those reviews is shown in full underneath.
Delivery, cancellation and returns in short
Tracked delivery is free on orders of £60 or more and a flat £22 below that, with an express upgrade at the same £22. Orders are prepared in 24 to 48 hours and usually arrive 5 to 7 days later.
An order can be cancelled at any time before it ships, so contact us with the order number as soon as you can. A return for exchange or refund is accepted within 15 days on an unused item in its original packaging, and you cover the direct cost of sending it back. If the goods are faulty or not what you ordered, tell us within 30 days and we cover the return. Your statutory cancellation rights sit on top of all of that and are set out in full on the refunds and returns page.
We are an online supplier
There is no shop or showroom to visit. Selling online only is how the price stays where it is, and it is why the product pages carry as much detail as they do.
Where we are
Concrete Mould Company UK operates concretemould.co.uk as a division of Caruso Consulting Co Ltd.
UK administration office: 8 Devonshire Square, London EC2M 4PL, United Kingdom
Registered address: Suite 25, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
Got questions?
Frequently Asked Questions
Is my personal information secure?
Yes, we use industry-standard encryption and secure payment gateways to protect your information.
How can I contact customer support?
You can reach us via email at theteam@concretemould.co.uk or through our AI chat.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows for faster checkout and order tracking.
When will I receive my refund?
Refunds are processed within 24-48 hours after the returned item is received and inspected.
How do I start a return?
Start a return from our refunds and returns page at https://concretemould.co.uk/refunds-and-returns/ or email us and we will set it up for you.
What is your return policy?
We offer a 15-day return window on most items. Products must be unused and in original packaging.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link.
Can I modify or cancel my order after it's placed?
Orders can only be modified or canceled within 1 hour of placement. Please contact our support team as soon as possible.
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter shipping details and payment information.
I HAVEN'T RECEIVED MY ORDER YET! IS IT LOST?
If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day. Support Team: theteam@concretemould.co.uk
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.
DO YOU HAVE A SHOP LOCATION?
We are a “online supplier”, with no physical shop or premises. In this way, we are able to pass our considerable savings directly to you.
DO I GET A RECEIPT FOR MY ORDER?
You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.
WHAT ARE YOUR DELIVERY OPTIONS AND HOW LONG WILL IT TAKE?
UK: Free delivery, 5-7 days Other countries: Free delivery, 7-10 days OUR DELIVERY PARTNERS
WHAT CURRENCY ARE THE PRICES DISPLAYED IN?
All of our prices are displayed in £GBP - British Pounds
WHICH PAYMENT METHODS ARE ACCEPTED?
We currently only accept credit card payments, PayPal & Crypto currency. More payment methods will be added in the future.